How often do you feel like highlighting a part of an important text in your message when replying to a user ticket?
You know you could do a better job helping your customer if you could provide a nicely formatted guide with images for them, don't you?
The Rich Text Editor module for Kayako can easily help you out here. Rich text formatting, table creation, changing color,
font size or typeface - all that you can do just like in any other word processor, such as MS Office Word.
Distinctive features of our module:
The WYSIWYG editor gets installed on such pages as: Create, Reply and Forward ticket.
An additional Rich Text Editor is installed on the Edit Post dialogue.
The Dialogue editing window without a visual editor:
The Dialogue editing window with the WYSIWYG Editor:
Add-on to expand the Editor with a spellchecking module.
Add-on to expand the WYSIWYG Editor with an image uploader module.
Feature to easily add tables in your post messages
Correct DISPLAY of interline SPACING in different email-clients.
Add-on to integrate WYSIWYG Editor into the macros creation modal window.
Support of full screen mode which will be convenient in case of creation and editing large messages.
Special characters rendering feature (such as €, £, ¥).
The Plain Text button is available to strip off any unwanted formatting.
- Only available for the Self-hosted/Download version of Kayako Fusion / Case.
- Compatible with version 4.52.XXXX or newer.
- Delivery within 3 Days.